1.1 and maintain relationships o To


1 Identify the different reasons people communicate.Communication is a foundation in our daily lives and is needed for many things, some of different reasons that people communicate range from one to another, some of these reasons include: o To express their feelings or opinions o To socialize in different situationso To build and maintain relationshipso To describe somethingo To receive or give informationo To attract attention. 1.2 Explain how communication affects relationships in the work setting.There are good and bad forms of communication, when working with others it is essential to have good communication skills to ensure that you can help and care for a range of service users such as children and young people and elderly as best you can. Relationships and communication go hand in hand so without good communication skills you can fail to build a good relationship which effects gaining trust.

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Individuals communicate to express their likes, dislikes, opinions and needs so all their needs and requirements can be met, as a carer it is my duty to communicate and use good communication skills so I can explain and discuss to service users their care.Communication doesn’t stop with those you care for but follows on through to those you work with too, so good communication skills helps understand each other and build strong relationships which goes hand in hand with working as a team.2.2 Describe the factors to consider when promoting effective communication.

One of the factors to consider when promoting effective communication skills is thinking about proximity/personal space, this is the psychical distance between you and another person. People’s personal spaces vary from one to another based on such things as gender, personality differences, cultures/religions and so on.Allowing sufficient time is another factor. Giving a service user the time, space and the opportunity to talk and share is very important, this is important for many reasons such as if a service user has fallen ill it may take them a while to respond or reply, or it may simply take them a while to pull their thoughts together. It’s important to give enough time so the service user doesn’t feel under pressure or rushed.Making sure the environment is appropriate is an important factor because it plays a big role in communication for example if the environment is too busy/noisy/unsettling it may cause communication barriers and may cause the service user to feel uneasy or anxious.

Non-verbal communication plays a big role within communicating with a service user, non-verbal communications are such things like gestures, eye contact, touches, posture and facial expressions. These are important because if a service user is hard of hearing or their first language isn’t English this can put them at ease because your body language is comfortable and not stiff and things like the hand gestures can also help get what you’re trying to say across to them.3.1 Explain how people from different backgrounds may use and/or interpret communication methods in different way.People from different backgrounds may use different methods of communication to communicate when their language may be the barrier they may use alternative methods such as:o Toucho Pointing at objectso Drawingo Soundso Sign languageo Facial expressions3.

2 Identify barriers to effective communication.There are a range of different barriers, these can be emotional, clinical or environmental.Some environmental barriers to effective communication include noisy surroundings, if the person is uncomfortable or feeling uneasy in their surroundings, if the environment they are in doesn’t feel ‘private’ and they may not open up with personal or private issues or if there is poor lighting, poor lighting is a barrier to service users who use lip-reading.

Emotional barriers include stress, fear, anxiety, lack of self-esteem or confidence and nervousness.A few clinical factors that may be barriers are things such as:o Mental health problems o Lack of social skills o Communication disorders/medical conditions, speech or learning difficulties.3.5 Explain how to access extra support or services to enable individuals to communicate effectively.There are loads of different services and support for services users to gain help from for a number of different communication barriers. For example, for those whose first language isn’t English, there are translators.

For those who are deaf or have hearing impairments they can gain support from hearing aids or by learning sign language to help communicate and for those who have issues with their sight or are blind there is braille.With the aid of technology there are plenty of digital aids that help with those who have difficultly speaking, other services for those who have difficultly speaking include speak and language therapists. There are different ways to find these forms of support and different ways to access them. Some of the ways to access these include asking your doctor, health visitor or your social worker and going to your local health clinics or even going to your local library or using the internet to search for support.Some of the local support services in the UK include ‘Signalong’, which is a communication service that focus’ on developing communication skills.The British Deaf Association (BDA) which is run by deaf people, for deaf people.

They focus on delivering a range of services to help empower deaf people to overcome difficulties. Dyslexia Action is yet another form of support with services to enable individuals to communicate effectively.Other extra support services include: o The National Blind Children’s Societyo Auditory Verbal UKo Contact a Family (CaF) who support and give advice and important to families with children with a disability, no matter what disability.o Ace Centre North, they provide help in the field of Augmentative and Alernative Communication.o Ace Centre South, they provide personalised, independent assessment, research and development, advice and training services for people with severe physical disabilities and communication disabilities and for those who support them.

4.1 Explain the meaning of the term confidentially.Confidentially is the protection of personal information. Confidentially is keeping a service user’s information between you and them, unless its needed to be shared on a need-to-know basis.Confidential information should always be kept private and should always be treated with respect and confidentially, except for when any information has to be shared for the safety and benefit of the service user and when it is needed to make sure they are effectively cared for. An individual/service user has the right to object to information being shared and their choice should be treated with respect.

4.3 Describe the potential tension between maintaining an individual’s confidentiality and disclosing concerns.Potential tension between maintaining an individual’s confidentiality and disclosing concerns to agreed others can be overcome when they know that it is only shared on a need-to-know basis and only the necessary information will be used to ensure their care and to help them in any way possible. Not all information has to be shared unless there is a risk to themselves or others, or if there is a threat of abuse or harm towards them.We have to maintain trust and a professional bond/relationship with the service user and we have to ensure the safety of themselves and others, part of the bonding/trust process is the service user sharing personal information.Sometimes we are put in awkward situations when we aren’t sure when to share the necessary information with the agreed people, here are some examples of when it you need to disclose information:o When they disclose that they want to/are going to hurt themselves or someone else.

o When they disclose abuse of any form for example: emotional/psychological, physical, sexual or verbal and financial.o Inability to safely use a vehicle such as: car, van, fork lift etc. as this may not only put themselves in harm’s way but also others.o When they disclose a fear of disease or illness, such as HIV as this can affect others.If information needs to be passed on to another person, it’s important that the service user is aware that/of:o Why you have to report ito What you’re reporting and to whoo What further help is out there and how you can help them o What will happen nexto Reassure them that you are still there to support themo Let them know they still have rights