This is defined as, a component of employee’s wellbeing within an organisation. Their job is to take care of payroll, recruitment, and many more. Employees, are a business’s human resources and careful management is essential. They look at existing employees effectively to increase productivity and to achieve the business’s aims and objectives. Element included with human resources are, staffing to meet changing business demands, co-ordination of team resources to meet targets, monitoring of team performance, liaison with other departments, establishment of professional culture, providing appropriate incentives, encouraging creativity and initiative and also, outsourcing versus in-house decisions.
Human resources also include, recruitment and retention, suitable skilled staff and contracts of employment and job descriptions. Human resources, help contribute to the success of the business, because it provides the skills set which include qualified and experienced staff, which is required to move the business forward. Human resources, increases efficiency in operation, to maximise the use of resources to produce less waste. It also, brings productivity of the business, to increase output and to achieve its overall aims and objectives. Additionally, human resources build cooperate image, and the business’s reputation professionally; which is achieved by customer service, branding and ethics of the business. Human resources, is mainly responsible for managing business operations, to positions of managers, directors and team leaders. This resource, brings innovation and creativity, through new ideas. Human recourses, helps a business manage and maintain it to ensure its operations are effective, by recruiting the right staff for the job role and they can terminate employment contract when necessary.
Training existing and new staff contributes to high productivity and gives better customer services. Monitoring how well employees work is important, because they represent the business. Businesses, would provide incentives to encourage more effective working and to show appreciation of the employees’ work. Also, this decides between the use of outsourcing or in-house approach.
Human resources, manage the resources to ensure they can continue to be effective. Tesco use human resources, to change business demand due to changes in technological, social, economic and political. Changes Tesco include are, recruit new staff, provide reward to encourage and motivate staff, modify procedures to take account of new laws, monitor employees’ performance, train existing employees and terminate employees. Another wat Tesco would do this, is by changing the way staff work, in order to meet any new demands. Meanwhile, managers at Tesco will monitors employees work done and discuss them, in a meeting and review targets. Human resources at Tesco, will ensure that all area have the right number of people, with the right skills in order to meet targets. Human resources, within Tesco ensure managers professionally and correctly manage their employees, in order to give effective customer service Technological resources In recent year, many businesses have changed the way they operate due to technology evolving.
Technological resources, can be considered in four main areas, such as intellectual property, accumulated experience and skills, software licences, protection and copyright. Supermarkets, added technology to give faster customer service. Technological resources, contributes to the success of the business, by intellectual property or inventions, which could differentiate one business from another. Technological resources are difficult for competitors to copy and faster communication, such as video conferencing, online shopping, emailing and social network.
Also, accumulated experience and skills make staff work professionally, leading to customer satisfaction and customer retention. Technological resources, contribute to faster services and new product development such as internet services, which increases sales and the number of customers. These sources, reduce costs of operates, like transaction costs, travel costs and reduce staff costs. Technological resources, helps businesses to manage and maintained to ensure its operated effectively, by paying people with accumulated experience and skills higher to retain them. Software licence and protection through patents and copy rights by registering all intellectual properly. Additionally, technological resources ensure people do not infringe meaning coping or using something without their permission, on intellectual property. Tesco use technological resource of intellectual property main types are patents for new inventions and improved products, trademarks and branding, designs of specific products and copyright. These are the four main types of intellectual property, for the business to have ideas and owning them.
Tesco use their slogan ‘every little help’, which is their trade mark and use copyright as their publicity material. Designs to show decoration and the main colours of the brand. Text is also used, to show the style and content of text such as the information stored on the Tesco website, and information on Tesco brand products. Video is used for advert on promotion on their website or YouTube. Tesco, use software licence for head office and human resource jobs for computers in the business, because they would break the law, as programs like Microsoft word and excel for used which need payments in order to use them. Physical resources This is defined as resources, businesses need to main in order to carry its activities. Physical resources include buildings and facilities, plant and machinery, materials and waste, equipment including IT, planned maintenance and refurbishment, emergency provision, insurance and security.
Physical resources, contributes to the success of the business, to attract more customers to increase output and where staff are happy to work for the business. Location, is one main aspect customers look at, which make a place accessible. Physical resources, operates faster with the use of machinery, with the just-in-time approach. Additionally, this resource is able to serve the needs of all types of people including disabled staff and customers. Physical resources, is able to operate with disruption when stocks are managed efficiently and helps to compete with rivals. Physical resources, helps businesses to manage and maintain it to ensure its operated effectively, by ensuring their buildings are spacious and by ensuring waste is recycled properly, which leads to less fines and environmentally friendly, which gives an ethical company image.
Physical resources, includes a regular maintenance of plant, machinery and replacement of old machines or to bring new parts to update them. Physical resources, will also include insurance for valuable fixed assets and security provision for valuable assets. Tesco manager physical resources by, storing fresh food and vegetables on offer are displayed to attract customers, frozen food in freezers should be at an optimal temperature and the use of bar code readers and self-service, to ensure customer get served fast. Tesco use buildings to play an important role in the image of the business. The location of Tesco buildings, is important when the business considers its distribution networks.
Tesco, aim to be located to an accessible place to as many customers, to increase its profits. The waste Tesco produce, is taken by a private company, as the business aims to reduce the amount of waste, as this cuts waste disposal costs, to lead to higher profit levels. Lack of equipment within Tesco stores, means Tesco would not be able perform the best service to customers. Because Tesco use self-service technology to customers, they plan maintenance and check efficiency, to see daily if the machines are working properly.
Tesco, also carry out building maintenance, like painting and cleaning to look presentable and clean for food hygiene. Tesco use emergency provision, which is evacuation training employees to give clear instructions, to show them what to do in case of a fire or other incidents around the property; which is a high priority for the business. Tesco, pay insurance to protect the business in case something happens such as, collision by vehicle in the car park, leaking pipes, vandalism or theft from the store, damage to equipment, and a flood or fire that is damaged the stock and building of the business.
Meanwhile, Tesco use security in stores, by operating security cameras, alarms and staff close to the entrance of the building.